TORONTO, ON – October 23, 2018 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, has strengthened its management team by appointing software industry veteran Mike Arsenault as Vice President of Sales. In addition, the company has added four more talented sales and business development hires to its roster.
“Mike has a stellar track record when it comes to scaling up sales organizations,” said Shai Berger, CEO, Fonolo. “We will look to Mike’s leadership and experience as we accelerate the growth in revenue, due to the demand for our industry-leading call-back solutions.”
Arsenault brings with him two decades of sales leadership in software and professional services. Throughout his career, he has helped companies build amazing teams that are vested, motivated, and focused on performance, resulting in $300m of acquisitions. Among his notable achievements, Arsenault grew the sales team at PlateSpin from zero to 28 people, opened its first international office, and drove the revenue growth which ultimately led to its acquisition by Novell.
“Fonolo has built an exceptional reputation for its solutions and is now executing on an exciting and ambitious product roadmap,” said Arsenault. “I’m thrilled to be joining the company and am looking forward to helping it reach new levels of success.”
Fonolo, the industry leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.
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