TORONTO, ON – Aug 9 – Fonolo, the pioneer in cloud-based call-back solutions for the call center, today announced that its In-Call Rescue with On-Premise Appliance solution is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.
In-Call Rescue helps businesses improve the call center experience by replacing hold time with a call-back. Using Fonolo’s On-Premise Appliance allows companies to keep all voice traffic on-site, while still using the convenience and efficiency of the cloud. The solution is now compliance-tested by Avaya for compatibility with: Avaya Aura® Communication Manager R7.0 and Avaya Aura® Session Manager R7.0 using SIP Trunks.
Fonolo is a Technology Partner in the Avaya DevConnect program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Fonolo is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
Achieving compliance with Avaya allows Fonolo to continue to deliver a valuable solution that helps businesses manage the increasing demands of their contact centers, while making it easy for them to add call-backs to their call centers, web sites and mobile applications.
— Shai Berger, CEO, Fonolo
By offering compliance testing to the many innovative companies like Fonolo who are members of our DevConnect community, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities.
— Eric Rossman, Vice President, Developer Relations, Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Fonolo was named “Top Technology Provider” by the 2015 Call Center Week Awards.
To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit fonolo.com.