Toronto, ON – October 31, 2017 – Fonolo, the leader in cloud-based call-back solutions for the contact center, today announced the release of its latest eBook, “The ROI of Call-Backs for Your Call Center.” The report outlines how call centers can build a business case for deploying call-backs and explains how to properly calculate the value of this solution.
“Call-backs have been proven to remove the frustration of long hold times, which leads to an improved experience, happier callers, and a more profitable call center,” said Shai Berger, CEO, Fonolo. “In order to enjoy these benefits, it’s important for contact centers to understand the ins and outs of a call-back solution.”
In Fonolo’s informative eBook, call centers will learn how to calculate the ROI of call-backs and how a successful deployment will help to:
- Lower Abandon Rates
- Decrease Handle Times
- Reduce Telco Costs
- Smooth Out Call Volume Spikes
To accompany the release of the eBook, Fonolo’s CEO Shai Berger will also present, “How Call-Backs Can Save Your Call Center,” on Thursday, November 9th, 2017 at 2:00 PM ET / 11:00 AM PT. The webinar will be moderated by Paula Bernier, TMC’s Executive Editor, and will address the cost savings call-backs have on the contact center.
Access your free copy of the eBook and uncover the benefits of call-backs on your contact center.
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About Fonolo
Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.