Fonolo In-Call Rescue Now Available through Avaya DevConnect Select Product Program

TORONTO, ON – September 9, 2014 – Today Fonolo, a leading provider of cloud-based call-back solutions, announced that its portfolio of call-back solutions will be sold through Avaya, a global provider of business collaboration and communication software and services, through the Avaya DevConnect Select Product Program.

The Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya’s portfolio.

The Fonolo In-Call Rescue solution offered through the program has been compliance-tested for compatibility with Avaya Aura® Communication Manager 6.3.  By integrating with an Avaya platform, it helps enable companies improve the customer experience, reduce cost-per call, and lower abandonment rates. As part of Avaya’s orderable solution set, Fonolo solutions can be easily purchased through both Avaya and its channel partners.  Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates Fonolo call-back solutions.

Fonolo and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

Streamlined ordering through the Select Product Program is available in the U.S.,  Canada, Mexico, the EU, select countries in EMEA and Asia Pacific, and is expected to  expand to other countries in 2014.  Offers may vary by country. Delivery, implementation, service and support are provided by Select Product Program companies.

 Quotes:

“We are thrilled at Avaya’s decision to include Fonolo in the Select Product Program. Inclusion in the program will enable Avaya partners and customers to more easily access our solutions, and add call-backs to their call centers, web sites and mobile applications.”

— Shai Berger, CEO, Fonolo

“We’re committed to giving our customers the best possible experience. After deploying Fonolo to our Avaya-based Call Center, call volume peaks were noticeably reduced, allowing us to use our existing staff more efficiently and reduce abandonment rates. The results have been simply amazing.”

— Chris Abel, Director of Contact Center Operations, Bright Horizons Family Solutions

“The inclusion of Fonolo in the DevConnect Select Product Program helps Avaya customers obtain complete end-to-end solutions with ease. Fonolo’s solutions help small to midsized customers lower costs and enhance the customer experience by making it easy for them to add call-back functionality.”

— Eric Rossman, vice president, Developer Relations, Avaya

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About Avaya

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

About Fonolo

Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.