Toronto, ON – September, 27, 2017 — Fonolo, the leader in cloud-based call-back solutions for the contact center, is excited to announce the launch of its powerful new portal designed with every call center in mind, and available to all Fonolo customers. The updated portal features include:
- Enhanced scheduled call-backs.
- Simplified configuration for international call centers.
- Expanded API for custom integrations (web / mobile, etc.).
- Real-time call-back alerts
“Our portal has always been an effective way for call centers to manage customer call-backs,” said Mike Pultz, CTO, Fonolo. “By expanding on existing features, and applying feedback from our customers, contact centers can now realize even more value from Fonolo call-backs.”
Fonolo’s customer portal is also a way for call center managers to share metrics, keeping agents engaged with their performance levels. “The call center environment is completely improved and agent morale is up,” said Laura Reinhold, Member Service Contact Center Manager, Credit Union of Colorado. “We love the Fonolo portal as it allows us to share these stats with our agents.”
To learn more about these new features, or to set up a portal walk-through, contact support@fonolo.com.
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About Fonolo
Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.