TORONTO, ON – December 18, 2014 – CIOReview has selected Fonolo, the company that improves the call center experience by replacing hold time with a call-back, as one of the 20 Most Promising Contact Center Technology Solution Providers.The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. Fonolo was selected because of their industry leadership in cloud-based call-back solutions and virtual queuing capabilities.
“Fonolo has been on our radar for some time for stirring a revolution in the Contact Center technology space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch technology-driven solutions,” said Harvi Sachar, Publisher and Founder, CIOReview. “Fonolo’s solutions continued to break new ground within the past year, benefiting its customers around the globe, and we’re excited to have them featured on our top companies list.”
The call center is the heart of any customer experience strategy. With the enormous growth in technology, businesses are focusing on improving efficiencies and cultivating the customer experience. As a pioneer in cloud-based call-back solutions, Fonolo helps call centers improve their customer satisfaction levels and net promoter scores, in a truly cost-effective manner.
“Fonolo is honored to be recognized by CIOReview’s panel of experts and thought leaders,” said Shai Berger, CEO, Fonolo. “Our mission at Fonolo is to make it easy for call centers to add features like call-backs, virtual queuing and visual IVR with minimal effort. The immediate delivery of results highlights the advantages of our proprietary cloud-based approach.”
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.
CIOReview constantly endeavors to identify “The Best” in a variety of areas important to tech business. Through nominations and consultations with industry leaders, our editors choose the best in different domains. Contact Center Solution Providers is an annual listing of 20 Most Promising Contact Center Solution Providers in the U.S.