Fonolo Named Official Mobile Sponsor of the ICMI Contact Center Expo & Conference

TORONTO, ON – May 9, 2017 – Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the ICMI Contact Center Expo & Conference, May 22-25, 2017 at Walt Disney World Resort in Orlando, Florida. Produced by ICMI, the expo is the highest rated and most trusted contact center event in the industry.

This year, Fonolo has been named the official mobile app sponsor, giving attendees the chance to win exclusive prizes when they access the gift card section of the ICMI app.

“We are thrilled to be exhibiting as the official mobile app sponsor for the upcoming ICMI event,” said Shai Berger, CEO, Fonolo. “Additionally, this will be the first time Fonolo introduces its upgraded customer portal, which includes greater customization for monitoring call-backs and expanded support for international customers.”

Conference attendees will have the opportunity to meet with Fonolo representatives by visiting booth #619 where they can learn more about the new customer portal and how the company’s cloud-based call-back solutions work.

Attendees will also enjoy a diverse selection of presentations and workshops, and will hear real-life stories of how well-known companies overcame their own contact center challenges. Furthermore, the expo hall will welcome leading industry innovators eager to share their newest products and services.

For live updates and insights from the show – follow @fonolo on Twitter.

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About Fonolo

Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.

Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com.