TORONTO, ON – May 8, 2018 – Fonolo, the pioneer in cloud-based call-back solutions for the call center, today announced that its In-Call Rescue solution is compliant with the IP Office Platform from Avaya, a global provider of business collaboration and communication software and services.
In-Call Rescue helps businesses improve the call center experience by replacing hold time with a call-back. The application is now compliance-tested by Avaya for compatibility with Avaya IP Office Server Edition using SIP Trunks.
Avaya IP Office is one of the most widely deployed midmarket business communications solutions in the world. The platform is available globally through hundreds of Avaya channel partners spanning 164 countries. With Avaya IP Office users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform.
“We’re excited to achieve compliance with Avaya IP Office,” said Shai Berger, Fonolo CEO. “This allows Fonolo to continue to deliver a valuable solution that helps businesses manage the increasing demands of their contact centers, while making it easy for them to add call-backs to their call centers, websites and mobile applications.”
Fonolo is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Technology Partner, Fonolo is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.