TORONTO, ON – September 9, 2015 – Fonolo, the company that improves the call center experience by replacing hold time with a call-back, is pleased to announce that it will be exhibiting at the Credit Union Call Center Conference, taking place October 5-7, 2015 at the Paris Hotel in Las Vegas.
The Credit Union Call Center Conference is a unique opportunity to gain best practice insights from industry colleagues. Through presentations, networking sessions, workshops, and more, attendees will return to their organizations with practical tips, tools and inspiration for success.
Credit Unions frequently lead the financial services sector with high Customer Satisfaction Levels (CSAT) as they strive to provide the best possible experience for their members. In an effort to maintain satisfaction levels, a growing number of credit unions have turned to Fonolo’s call-back solutions allowing members to “press 1 for a call-back”, eliminating the need for them to wait on hold.
“Providing a superior customer experience is a top priority for us. With Fonolo, we have eliminated the need for our members to wait on hold, which respects their time and improves their overall experience.” – Tech CU
“It was remarkable how easy it was to get the Fonolo solution up and running. We are thrilled to be offering this improved experience to our members.” – 1st United Services Credit Union.
“With Fonolo’s call-back solution we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.” – Stanford Federal Credit Union
“Credit Unions are listening to the needs of their members and offering them an amazing customer experience. We’re extremely happy to be a part of their long-term vision, and look forward to seeing everyone at the conference,” said Fonolo CEO, Shai Berger.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.