TORONTO, ON – Oct 6, 2015 – Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today that it will be exhibiting at the Contact Center Demo & Conference, October 19-21, 2015 at the Rio Las Vegas. Produced by ICMI, a leader and partner in the industry for over 30 years, the Contact Center Demo & Conference is an excellent investment for any contact center, large or small.
In an era of great expectations and remarkable change, modern contact center leaders must find a way to keep their customers satisfied. New technologies and the explosive growth of channels such as self-service, chat, and social media have put the customer in the driver’s seat of their own experience, all while elevating the importance of the contact center.
“We look forward to networking with some of the industry’s brightest minds and demonstrating how our call-back solutions can help improve operations within their contact centers by reducing abandonment rates, lowering telco costs and providing an overall better customer experience,” said Fonolo CEO, Shai Berger.
Conference attendees will have an opportunity to meet with Fonolo representatives by visiting booth #1713 where they can learn more about the company’s cloud-based call-back solutions.
The Demo Hall at the Contact Center Demo & Conference offers a layout unique to the industry which encourages a more intimate environment conducive to productive conversations and demonstrations. Attendees love the atmosphere and the opportunity to engage in real conversations around exhibitor offerings. More information on this event can be found at icmi.com/contact-center-demo-conference.
For live updates and insights from the show – follow @fonolo on Twitter.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.