TORONTO, ON – April 21, 2015 – Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today that it will be exhibiting at the Contact Center Expo & Conference, May 4-7, 2015 at Walt Disney World Dolphin Resort in Orlando, Florida. Produced by ICMI, Contact Center Expo & Conference is the premier global gathering for the contact center industry. It’s the essential forum for educational growth, networking, and sharing of proven best practices.
Through keynote presentations, networking sessions, site tours, case studies and more, attendees will return to their organizations with practical tips, tools and inspiration for success.
“We look forward to networking with some of the industry’s brightest minds and demonstrating how our call-back solutions can help improve operations within their contact centers by reducing abandonment rates, lowering telco costs and providing an overall better customer experience,” said Fonolo CEO, Shai Berger.
Conference attendees will have an opportunity to meet with Fonolo representatives by visiting booth #437 where they can learn more about the company’s cloud-based call-back solutions.
Whether you’re new to the industry and looking for educational opportunities or a veteran looking to sharpen your skills with new approaches and techniques, Contact Center Expo & Conference is an event you won’t want to miss. More information on this event can be found at icmi.com.
For live updates and insights from the show – follow @fonolo on Twitter.
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About Fonolo
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.