TORONTO, ON – May 29, 2018 – Fonolo, the leader in cloud-based call-back and omni-channel solutions for the contact center, announced today that it will be exhibiting at the 19th Annual Customer Contact Week (CCW) from June 18-22, 2018, at The Mirage in Las Vegas, Nevada. This year’s CCW conference will encourage attendees to consider the tools and techniques for delivering ‘World-Class Service with Speed & Efficiency’.
Since its inception in 1999, CCW (formerly known as Call Center Week) is regarded as the #1 event in the industry, this year attracting an estimated 2,500 attendees from over 900 companies, and featuring over 175 expert speakers. It also celebrates industry leaders via its “CCW Excellence Awards” in categories including CX Leader of the Year, Best in Class Contact Center, Best Contact Center Culture, and CX Innovation of the Year.
“The focus of this year’s event is on winning customer loyalty and delivering fast and flawless service in the contact center,” said Shai Berger, CEO, Fonolo. “This is a significant theme for us, and we look forward to sharing how our cloud-based call-back technologies fit into the modern contact center’s infrastructure by improving customer experience through improved speed and efficiency.”
Conference-goers can learn more about Fonolo’s cloud-based call-back solutions (while ‘rocket-launching’ for the chance to win a prize!) by visiting booth #709. Further information on this event can be found here: https://www.customercontactweek.com/.
Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.