Toronto, ON – May 21, 2019 – Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the 20th Annual Customer Contact Week (CCW) from June 24-28, 2019, at The Mirage in Las Vegas, Nevada. This year’s CCW conference celebrates 20 years by showcasing groundbreaking innovations, trends, people, and products that will support the future growth of contact centers, call centers, and customer service leadership.
While it began as a forum for call center managers to gather annually and discuss best practices, over the course of two decades, CCW has now become the number one place where industry players can excel professionally, engage with colleagues, and educate themselves, all through community-oriented networking and interactive experiences.
“The focus of this year’s event is on people, processes, and technologies. These are significant themes for us, especially when it comes to how to implement technologies that will improve internal processes and, at the same time, better the human/customer experience,” says Shai Berger, CEO, Fonolo. “We look forward to once again sharing how our cloud-based call-back solutions complement the modern contact center’s infrastructure by improving customer experience through improved speed and efficiency.”
Attendees can learn more about Fonolo’s cloud-based call-back software solutions (while ‘rocket-launching’ for the chance to win a prize!) by visiting Booth #709. Further information on this event can be found here.
Fonolo, the industry leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.
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Samantha Mehra, Marketing Communications Manager