Fonolo to Showcase New Customer Portal at the 2017 ICMI Contact Center Demo & Conference

TORONTO, ON – Sept 6, 2016 – Fonolo,  the leader in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the Contact Center Demo & Conference, September 25-27, 2017 at Mandalay Bay in Las Vegas, Nevada. Produced by ICMI, a trusted advisor in the contact center industry, the Contact Center Demo & Conference is an independent, forward-thinking program focused on future contact center trends.

Attendees of the ICMI Contact Center Demo & Conference will have the opportunity to solve new challenges facing the call center space, chat with industry recognized thought leaders, and speak to vendors sharing the latest solutions.

Fonolo will be showcasing its enhanced, feature-rich customer portal to those attending the conference. The portal is newly equipped with scheduled call-backs, improved call-back metrics, and a more simplified way for international contact centers to deploy call-backs.

“We’ve mastered call-back technology at Fonolo, and understand how important it is for call centers to manage and monitor these solutions. Our new portal gives customers an even better way to measure the success of call-backs,” said Fonolo CEO, Shai Berger. “The ICMI Demo & Conference will allow us to showcase the benefits of a call-back solution to companies of all sizes.”

The Demo Hall is home to the most innovative contact center solution providers where visitors will find new ways to improve contact center operations. Conference attendees will have an opportunity to meet with Fonolo by visiting booth #704 where they can learn how the company’s cloud-based call-back solutions can help to lower abandonment rates, smooth out volume spikes, and improve the customer experience.

More information on this event can be found at icmi.com/contact-center-demo-conference.

For live updates and insights from the show – follow @fonolo on Twitter.

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About Fonolo

Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.

Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.