TORONTO, ON – January 10, 2018 – Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. CCW will provide delegates with the tools and insight to deliver world-class service.
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. This is the place where customer care, CX, and contact center leaders come together! In 2018 they introduced a new brand, Customer Contact Week.
“Contact center leaders must learn how to improve stubborn metrics and exceed customer expectations,” said Fonolo CEO, Shai Berger. “This conference gives us the opportunity to showcase how our call-back solutions make it possible to resolve critical issues such as caller abandonment, volume spikes, and cost-per-call.”
Learn the many ways contact centers can drive efficiencies and revenue, while meeting changing consumer expectations. Conference attendees will have an opportunity to meet with Fonolo at booth #508 where they can learn how to exceed customer expectations with the company’s cloud-based call-back solutions.
For live updates and insights from the show – follow @fonolo on Twitter.
Fonolo, the leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.
Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.