TORONTO, ON – February 17, 2015 – Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today the addition of distinguished industry expert Chris McGugan to its advisory board.
The appointment builds on Mr. McGugan’s years of strategic development and leadership experience. Most recently, he was Vice President & General Manager of Emerging Products and Technology at Avaya. Previous positions include Vice President, Products and Engineering at Belkin, Vice President of Product Management at Symbol Technologies and Senior Manager of Research at Cisco Systems. He currently sits on a number of corporate boards, including Saffron Technology, Clearly Communications and OpenMethods.
“Fonolo is widely recognized as an innovator in the contact center industry,” said Mr. McGugan. “They have a new perspective on long-standing problems with the call center experience and I look forward to helping them to realize the full potential of their vision.”
As a pioneer in cloud-based call-back solutions, Fonolo helps call centers improve their customer satisfaction levels and net promoter scores, in a truly cost-effective manner. Adding call-back functionality to the contact center provides a better customer experience, reduces cost-per-call and lowers abandonment rates. Fonolo’s cloud-based solutions make call-backs feasible for call centers of any size and budget.
“We are thrilled to welcome Chris McGugan to the team,” said Fonolo CEO Shai Berger. “His expertise and industry experience will be a real asset to us, helping to further fuel Fonolo’s remarkable growth.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.