How Streamlined Communications Can Improve Service
Internal communication can make or break customer service relations. Not only do employees need to stay...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Internal communication can make or break customer service relations. Not only do employees need to stay...
This year’s Enterprise Connect conference was a whirlwind of sessions, demos and announcements. There was also...
76% of people say that just ONE unpleasant contact center experience is enough to make them take...
A while ago, we documented how Fonolo helped Tech CU (a credit union based in San...
Fonolo is proud to be a part of Frost & Sullivan's 11th Annual Customer Contact 2015,...
Another great Enterprise Connect conference has come to a close and, as always, it was a...
Who doesn't love being on hold? The hours wasted, the subtle reinforcement that perhaps your call...
The customer service / call center space is serviced by a large number of tradeshows and...
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