5 Superb #CX Tactics That Trump Your Current Strategy
Did you know that a typical business only hears from 4% of unhappy customers? That’s an...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Did you know that a typical business only hears from 4% of unhappy customers? That’s an...
Is your call center still forcing callers to wait on hold? If so, you are missing...
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
Something serious has come to our attention: Some organizations still don’t know the difference between customer...
If you work in a call center, you know what a challenging environment it really is....
Did you know that only 4% of organizations provide world class levels of customer satisfaction? A...
Today, the customer experience is arguably the number one determinant of an organization’s success. Aberdeen reports...
Here’s a simple question: Are contact centers handling more or fewer calls compared to one year...
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