Call-Back Solutions for the Call Center

How to Prepare Your Call Center for Year-End Healthcare Open Enrollment

Four ways you can get your call center into gear before open enrollment

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Managing drastic spikes in call volume while preserving a world-class customer experience is not easy. By planning now to prepare your call center for open enrollment season, you can avoid common issues caused by this busy period.
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What’s Inside:

  • Optimize Your Self-Service Channels
  • Workforce Management Tips and Tricks
  • The Benefit of Call-Backs
  • The Importance of Training