Fonolo Helps Contact Centers Improve the Customer Experience with Avaya

April 20, 2021

Toronto, ON – April 20, 2021 — Fonolo has announced that its signature Voice Call-Backs solution is compliant with key Avaya OneCloud™ solution platforms for use in the contact center, helping businesses improve the customer experience by offering a call-back in lieu of waiting on hold. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.

See original press release on Cision ➔

Fonolo helps contact centers manage high call volumes and improve the customer experience by providing customers with an option to waiting on hold. Offering customers a call-back not only helps increase customer satisfaction, but also helps reduce call spikes, telco costs, and individual call length. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® platform 8.1 and Avaya IP Office™ 11 Server Edition.

“Working with Avaya has been integral for Fonolo,” says Shai Berger, Co-Founder and CEO of Fonolo. “Our clients and partners have given us great feedback, and we look forward to continuing as a valuable service partner for Avaya users.”

“Technology Partners like Fonolo are key to the development and evolution of customer support channels,” says Eric Rossman, Avaya Vice President of Technology Partners and Alliances. “We believe in the value of call-back technology, and are pleased that our customers can confidently add the Fonolo Voice Call Backs solution to their Avaya communications systems.”

Fonolo is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Fonolo can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.

Learn more about how Fonolo is part of Avaya’s DevConnect program and Avaya’s other partner programs. Discover how Fonolo can provide concrete ROI for your contact center.

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

About Fonolo

Fonolo, the industry leader in cloud-based call-back solutions, has revolutionized how contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold.

Fonolo’s award-winning solutions are trusted by a growing list of call centers that aim to enhance their customer experience. From Fortune 500 companies to SMBs, customers value Fonolo for its scalability, expertise, and proven ROI.

Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.

For media inquiries, please contact: media(at)fonolo.com

Tags: Avaya, channel partners, communications solutions, devconnect, developers, resellers, call-back, cloud, cloud technology, virtual hold, scheduled call-back, web call-back, visual IVR

All products, product names, trademarks, and registrations mentioned are the property of their respective owners, all rights reserved.

See original press release on Cision ➔

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