Toronto, ON –Oct 20, 2015 – For the second consecutive year, CIOReview has selected Fonolo, the company that improves the call center experience by replacing hold time with a call-back, as one of the 20 Most Promising Contact Center Technology Solution Providers.
The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. “Fonolo has been on our radar for quite some time as the pioneer of cloud-based call-backs. We are happy to showcase them this year because of their continued success in developing the most advanced technology-driven customer experience solutions,” said Jeevan George, Managing Editor, CIO Review. “Fonolo continued to break new ground in the contact center space within the past year, benefiting its customers around the globe. To have them listed as one of our top companies is a well-deserved accolade.”
“We are honored that Fonolo has been selected as the recipient of this award by CIOReview’s panel of experts and thought leaders,” said Shai Berger, CEO, Fonolo. “With the enormous growth in technology, businesses are focusing on improving efficiencies and cultivating the customer experience. Our mission at Fonolo is to make it easy for call centers to add features like call-backs, virtual queuing and visual IVR with minimal effort by utilizing cloud-based technology.”
This distinction is awarded to Fonolo for being a leading provider of cloud-based call-back solutions. Please click here to read the full publication.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. Learn more at fonolo.com.
CIOReview constantly endeavors to identify “The Best” in a variety of areas important to tech business. Through nominations and consultations with industry leaders, our editors choose the best in different domains. The Contact Center Special Edition is an annual listing of 20 Most Promising Contact Center Solution Providers in the U.S.