TORONTO, ON – May 26, 2015 – Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today that it will be exhibiting at Call Center Week (CCW), June 15-19, 2015 at The Mirage in Las Vegas, Nevada. As well, Fonolo has been selected as a CCW Excellence Awards finalist for “Best Technology Solution Provider”.
CCW is known to be the #1 event for the customer service industry, with over 2000 attendees. The event will feature inspirational stories and action strategies for enhancing customer and employee engagement, and for driving business results. Attendees will discover how to change process journeys, create 1-on-1 experiences, and achieve mass personalization in a digital world.
“We are thrilled to have been selected as a finalist for this award,” said Shai Berger, Fonolo CEO. “We look forward to being a part of this exciting event and demonstrating how our innovative call-back solutions can help call centers reduce abandon rates, lower telco cost and improve the customer experience.”
Conference attendees can learn more about Fonolo’s cloud-based call-back solutions (while having a lot of fun!) by visiting booth #1005. More information about this event can be found at http://www.callcenterweek.com/.
For live updates and insights from the show, follow @fonolo on Twitter.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.