TORONTO, ON – September 17, 2014 – Fonolo, the company that improves the call center experience by replacing hold time with a call-back, is pleased to announce that it will be exhibiting at the Credit Union Call Center Conference, taking place October 6-8, 2014 at the Monte Carlo Resort in Las Vegas.
Credit Unions frequently lead the financial services sector with high Customer Satisfaction Levels (CSAT) as they strive to provide the best possible experience for their members. Two of Fonolo’s customers, 1st United Services Credit Union and Tech CU (Technology Credit Union) use call-back solutions to offer a superior customer experience by allowing members to “press 1 for a call-back”, while eliminating the need to wait on hold.
“Providing a superior customer experience is a top priority for us,” said Jeannie Sugaoka, SVP of Support Services for Tech CU. “With Fonolo, we have eliminated the need for our members to wait on hold, which respects their time and improves their overall experience. They lead busy, active lives, and we‘re committed to providing innovative services that they’ll value.”
“It was remarkable how easy it was to get the Fonolo solution up and running. We are thrilled to be offering this improved experience to our members,” said Mark Edelman, Vice President, Member Contact at 1st United Services Credit Union.
“Credit Unions are listening to the needs of their members and offering them an amazing customer experience. We’re extremely happy to be a part of their long-term vision,” said Fonolo CEO, Shai Berger.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.