TORONTO, ON – January 13, 2015 – Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today that it will be exhibiting at The Future Contact Center Summit, January 29-30, 2015 at the Omni Orlando resort at ChampionsGate, Florida.
This is the only customer care event that synthesizes emerging trends, customer needs, disruptive technologies and business imperatives, into a clear vision for advancing business strategy. Call centers will learn how future success will be determined by the ability to meet customer expectations better and faster than competitors.
“We look forward to being a part of this exciting event, examining the future of the contact center, and demonstrating how our innovative call-back solutions can help call centers reduce abandon rates, lower telco cost and improve the customer experience,” said Fonolo CEO, Shai Berger.
The Future Contact Center Summit gives attendees the opportunity to meet with over 500 customer service professionals and visit over 50 exhibiting companies. Conference attendees can chat with Fonolo representatives and learn more about cloud-based call-back solutions by visiting booth #312.
For live updates and insights from the show, follow @fonolo on Twitter.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.