Toronto – April 23, 2019 – Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the Contact Center Expo & Conference (running from May 13-16, 2019) at the Diplomat Beach Resort in Hollywood, Florida. Produced by ICMI, the authority on contact center excellence, the conference educates professionals looking to further their knowledge in an industry that continues to face challenge and transformation.
ICMI’s Contact Center Expo is one of the most trusted events in the industry. Call center professionals rely on the annual event to deliver a comprehensive, intuitive program. This year’s event is set to expose attendees to meaningful content, expert speakers, and a solutions-packed expo hall.
“ICMI gives us the opportunity to showcase the power of our cloud-based call-back solution in resolving recurring problems for the contact center, like caller abandonment, volume spikes, and cost-per-call,” says Shai Berger, CEO, Fonolo. “ICMI has historically been a transformative experience for Fonolo. We look forward to networking with contact center professionals and sharing our powerful solution with them.”
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Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Fonolo was named “Top Technology Provider” by the 2015 Call Center Week Awards. To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit fonolo.com.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world. To learn more and for the latest news and information about this year’s event, visit ICMI online.
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