TORONTO, ON – March 31, 2015 – Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced today the addition of distinguished industry executive John Gengarella to its advisory board.
Mr. Gengarella was formerly CEO of Voxify, an enterprise SaaS solution for speech self-service. Following Voxify’s merger with 24/7 Customer, he led the acquisition of Tellme from Microsoft and served as the Chief Revenue Officer of 24/7. Mr. Gengarella previously held senior positions at Siebel Systems and Oracle. He is an active angel investor and advisor in leading technology ventures including Birst and Stellar Loyalty.
“Fonolo is a dynamic, fast-growing company and I’m excited to be part of the team,” said Mr. Gengarella. “They are tackling important challenges in the contact center with innovative products and marketing. I look forward to helping accelerate their growth and market reach.”
As a pioneer in cloud-based call-back solutions, Fonolo helps call centers improve customer satisfaction levels and net promoter scores in a truly cost-effective manner. Adding call-back functionality to the contact center provides a better customer experience, lowers abandonment rates, and reduces cost-per-call. Fonolo’s cloud-based solutions make call-backs feasible for call centers of any size and budget.
“We are thrilled that John Gengarella has joined the Fonolo team,” said Fonolo CEO Shai Berger. “His considerable experience with SaaS strategy and the customer service industry will be invaluable as we continue to build on our success and momentum in the marketplace.”
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.