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Fonolo to Exhibit its Powerful Call-Back Solution at 2019 ICMI Contact Center Expo

Toronto – April 23, 2019 – Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today that...

Fonolo Announces the Winners of its 2019 CX Excellence Awards

TORONTO, ON – April 3, 2019 –  Fonolo, the pioneer in cloud-based call-back solutions for the modern contact center, today...

New Report Finds Customer Experience is Key to Brand Success in 2019

TORONTO, ON – March 5, 2019 – A new report, "Customer Experience Trends in 2019", has found that customer experience (CX)...

New Report Finds Social Media, AI key to Brand Survival in 2019

TORONTO, ON – February 5, 2019 – A new report, On the Horizon: Customer Service Trends in 2019, predicts that social...

Consumers Avoid 77 Years of Hold Time Thanks to Fonolo’s Call-Back Technology

TORONTO, ON – January 31, 2019 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, today announced that...

New Study Names Top 10 Worst Companies to Call in 2018

TORONTO, ON – December 11, 2018 – Onholdwith.com, the website that scans Twitter for real-time complaints about being put on hold,...

Fonolo Announces Release of Advanced New Call-Back System

TORONTO, ON – December 6, 2018 – Fonolo, the pioneer in cloud-based call-back solutions for the call center, today announced the...

Fonolo’s New White Paper Details Critical Contact Center Trends for 2019

TORONTO, ON – December 4, 2018 – Fonolo, the leader in cloud-based call-back solutions for the contact center, has published a...