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Fonolo Launches New Guide for Troubled Retail Call Centers

TORONTO, ON – June 11, 2019 – Fonolo, the leader in cloud-based call-back solutions for the contact center, today announced...

How Call-Backs Improved CX for Canada’s Largest HVAC Provider

Toronto, ON – May 28, 2019 – Fonolo, the leader in cloud-based call-back solutions for the modern contact center, announced today...

Fonolo to Exhibit at the 20th Annual Customer Contact Week

Toronto, ON – May 21, 2019 - Fnolo, the leader in cloud-based call-back solutions for the contact center, announced today that...

Fonolo to Exhibit Solutions at 2019 ICMI Contact Center Expo

Toronto – April 23, 2019 – Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today that...

Fonolo Announces the Winners of its 2019 CX Excellence Awards

TORONTO, ON – April 3, 2019 –  Fonolo, the pioneer in cloud-based call-back solutions for the modern contact center, today...

New Report Finds CX is Key to Brand Success in 2019

TORONTO, ON – March 5, 2019 – A new report, "Customer Experience Trends in 2019", has found that customer experience (CX)...

New Report Finds Social Media, AI key to Brand Survival in 2019

TORONTO, ON – February 5, 2019 – A new report, On the Horizon: Customer Service Trends in 2019, predicts that social...

Consumers Avoid 77 Years of Hold Time Thanks to Fonolo

TORONTO, ON – January 31, 2019 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, today announced that...