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New Report Finds Social Media, AI key to Brand Survival in 2019

TORONTO, ON – February 5, 2019 – A new report, On the Horizon: Customer Service Trends in 2019, predicts that social...

Consumers Avoid 77 Years of Hold Time Thanks to Fonolo

TORONTO, ON – January 31, 2019 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, today announced that...

New Study Names Top 10 Worst Companies to Call in 2018

TORONTO, ON – December 11, 2018 – Onholdwith.com, the website that scans Twitter for real-time complaints about being put on hold,...

Fonolo Announces Release of Advanced New Call-Back System

TORONTO, ON – December 6, 2018 – Fonolo, the pioneer in cloud-based call-back solutions for the call center, today announced the...

New White Paper Details Contact Center Trends for 2019

TORONTO, ON – December 4, 2018 – Fonolo, the leader in cloud-based call-back solutions for the contact center, has published a...

Fonolo Showcases Call-Back Solutions at SOCAP Conference

TORONTO, ON – October 9, 2018 – Fonolo, the leader in cloud-based call-back solutions for the contact center, announced today...

The Impact of AI in CX: Contact Center Leaders Weigh-in

Toronto, ON – September 25, 2018 Fonolo, the leader in cloud-based call-back solutions for the contact center, today announced the...

Credit Union Proves Call-Backs Reduce Abandon Rates and Improve CX

TORONTO, ON – July 18, 2018 – Fonolo, the leader in cloud-based call-back solutions for the modern contact center, announced...