This BPO Improved the Customer Experience for 20+ Retail Brands
Learn how Radial benefited from a reduction in abandonment rates and an improvement in CSAT, ASA, and SLA all by using Fonolo’s Voice Call-Backs.
Resources
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Why Digital-First Contact Centers Remain Ahead of the Competition
Digital-first doesn’t just refer to a selection of tools or ability to communicate through certain channels - it’s a strategy and philosophy.
The Ultimate Call-Back Tactical Handbook
Call-backs are a powerful tool. This handbook outlines how you can improve performance and CX with call-back technology.
Call Center 101: The Golden Rules of SLAs
If you’re looking to quickly study up on Service Level Agreements then look no further. Download this detailed report and become an instant expert.
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B2B Tech Call Center Keeps Queue Volumes in Check with Call-Backs
LifeWorks Inc. (formerly Morneau Shepell Inc.) provides HR outsourcingservices to 24,000 corporate businesses across 160 countries worldwide.
The Executive Guide to Improving 6 Call Center Metrics
Measuring and improving call center metrics can be a pain point for executives. Your call center operates in a stressful environment where good quality...
The ROI of Call-Backs for Your Call Center
Removing the frustration of long hold time leads to happier callers and a more profitable call center. In this eBook, you will learn how...
Tip Sheet: Call-Backs vs. Voicemail
In this tip sheet, we explore the pros and cons of voicemail and call-back solutions, and how to determine which tactic suits your contact...