The Contact Center Guide to Managing Spikes in Call Volume
What happens when call volume gets out of control? Do you have...
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Utilities Industry: Prepare Your Call Center for Seasonal Call Spikes
How can call centers manage drastic spikes in call volume due to...
The Secret Sauce for Increasing Customer Happiness
Learn the key ingredients for making customer happiness the forefront of every...
10 Customer Service Statistics You Need to Know
Consumers are demanding more and their choices are ever expanding, which means...
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How to Reduce Abandon Rates in the Call Center
A high call abandonment rate is a sure sign of caller frustration....
The ROI of Call-Backs for Your Call Center
Removing the frustration of long hold time leads to happier callers and...
Are You Losing Customers to Hold Time?
Businesses lose customers every day through the simple act of putting them...
Voice Call-Backs: A Complete Guide for Your Contact Center
Rescue customers who are waiting on hold by offering them a call-back...