Until Fonolo stepped in, Reliance Home Comfort was swamped with over 160,000 calls a month, leading to long hold times and frustrated customers.
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Discover how Velocity's legacy call center used call-backs to reduce their abandonment rate by 62%.
The State of the Contact Center in 2020
The CX industry was transformed this year. We asked hundreds of executives and influencers about the biggest changes they witnessed in their contact center...
What’s Stopping Your Credit Union from Reaching New Members?
Learn the simple but devastating reason why your credit union is struggling to reach new members and how Linn Area Credit Union has taken...
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How Credit Unions Can Win Gen-Z
Learn the real reason your credit union is struggling to connect with Gen-Z, and how to fix it.
The ROI of Call-Backs for Your Call Center
Removing the frustration of long hold time leads to happier callers and a more profitable call center. In this eBook, you will learn how...
Fonolo to deliver a winning battle strategy for The General, who were struggling to handle incoming calls but adding more agents wasn't an option.
Find out how FSCU solved their frustrating hold times and boosted CSat with Fonolo call-backs.