Learn how 1st United Services Credit Union used a clever mix of call-backs and visual IVR to generate $10 million in new loans in...
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When this $2 billion local institution started to struggle with call volume and falling customer satisfaction, Fonolo stepped in to save the day.
Tech CU turned their member experience ratings around and crushed abandonment rate with this one simple change.
Until Fonolo stepped in, Reliance Home Comfort was swamped with over 160,000 calls a month, leading to long hold times and frustrated customers.
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Discover how Velocity's legacy call center used call-backs to reduce their abandonment rate by 62%.
Fonolo to deliver a winning battle strategy for The General, who were struggling to handle incoming calls but adding more agents wasn't an option.
Find out how FSCU solved their frustrating hold times and boosted CSat with Fonolo call-backs.
Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.