Resource Type: Success Stories

From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?

How a Credit Union Call Center Beat Call-Spikes During COVID-19

Discover how Trax Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.  

How a Major Cable Operator Eliminated Over 400,000 Minutes of Hold Time

This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more! 

How an Outsourced Call Center Provider Reduced Cost-per-Call by 8%

Vesta Networks used call-back technology to support their call center client with overwhelming call spikes. Find out how they reduced their cost-per-call while improving customer satisfaction!

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Mobile Carrier Saves $680k with Call-Backs

Learn more how they utilized Fonolo to improve their customer experiencewhile lowering cost-per-call and decreasing handle times.

How This Child Care Services Provider Reduced Call Center Abandon Rates by 33%

See how this company utilized Fonolo to avoid overstaffing for high call volume periods and save wait time for their customers.  

Creating $10M in New Loans with Voice Call-Backs and Web Call-Backs

Learn how 1st United Services Credit Union used a clever mix of Voice Call-Backs and Web Call-Backs to generate $10 million in new loans...

How a Credit Union Reduced Cost-per-Call and Cut Abandon Rates by 50%

When this $2 billion local institution started to struggle with call volume and falling customer satisfaction, Fonolo stepped in to save the day.