This Credit Union Reduced Their Abandonment Rates by 35% with Call-Back Technology
Linn Area Credit Union leveraged Fonolo to make huge improvements in their member experience. Find out how they did it!
Resource Type: Success Stories
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How a Credit Union Call Center Beat Call-Spikes During COVID-19
Discover how Trax Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.
How a Major Cable Operator Eliminated Over 400,000 Minutes of Hold Time
This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more!
How an Outsourced Call Center Provider Reduced Cost-per-Call by 8%
Vesta Networks used call-back technology to support their call center client with overwhelming call spikes. Find out how they reduced their cost-per-call while improving customer satisfaction!
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Mobile Carrier Saves $680k with Call-Backs
Learn more how they utilized Fonolo to improve their customer experiencewhile lowering cost-per-call and decreasing handle times.
How This Child Care Services Provider Reduced Call Center Abandon Rates by 33%
See how this company utilized Fonolo to avoid overstaffing for high call volume periods and save wait time for their customers.
Creating $10M in New Loans with Visual IVR and Call-Backs
Learn how 1st United Services Credit Union used a clever mix of call-backs and visual IVR to generate $10 million in new loans in...
How a Credit Union Reduced Cost-per-Call and Cut Abandon Rates by 50%
When this $2 billion local institution started to struggle with call volume and falling customer satisfaction, Fonolo stepped in to save the day.