How a Credit Union Reduced Cost-per-Call and Cut Abandon Rates by 50%
When this $2 billion local institution started to struggle with call volume and falling customer satisfaction, Fonolo stepped in to save the day.
Resources
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How a Credit Union Call Center Reduced Abandon Rates by 37%
Tech CU turned their member experience ratings around and crushed abandonment rate with this one simple change.
How Canada’s Largest HVAC Provider Improved CSaT
Until Fonolo stepped in, Reliance Home Comfort was swamped with over 160,000 calls a month, leading to long hold times and frustrated customers.
How a Legacy Call Center Reduced Abandon Rate by 62%
Discover how Velocity's legacy call center used call-backs to reduce their abandonment rate by 62%.
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Helping an Insurer Instantly Improve their CX
Fonolo to deliver a winning battle strategy for The General, who were struggling to handle incoming calls but adding more agents wasn't an option.
How FSCU Improved their Customer Experience with Call-Backs
Find out how FSCU solved their frustrating hold times and boosted CSat with Fonolo call-backs.
How Nutrisystem Reduced Staffing Costs and AR
Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.
How a Credit Union Saved $60K and Increased Service Levels
Stanford FCU was hemorrhaging cash on overflow calls until they reached out to ask about Fonolo call-backs...