Resources

From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?

How Canada’s Largest HVAC Provider Improved CSaT

Until Fonolo stepped in, Reliance Home Comfort was swamped with over 160,000 calls a month, leading to long hold times and frustrated customers.

Helping an Insurer Instantly Improve their CX

Fonolo to deliver a winning battle strategy for The General, who were struggling to handle incoming calls but adding more agents wasn't an option.

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How Nutrisystem Reduced Staffing Costs and AR

Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.

How a Credit Union Reduced Abandon Rates by 40%+

When Cisco failed, leaving members angry and isolated, Fonolo stepped in to put things right…