Mobile Carrier Saves $680k with Call-Backs
Learn more how they utilized Fonolo to improve their customer experiencewhile lowering cost-per-call and decreasing handle times.
Success Stories
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How This Child Care Services Provider Reduced Call Center Abandon Rates by 33%
See how this company utilized Fonolo to avoid overstaffing for high call volume periods and save wait time for their customers.
Creating $10M in New Loans with Visual IVR and Call-Backs
Learn how 1st United Services Credit Union used a clever mix of call-backs and visual IVR to generate $10 million in new loans in...
How a Credit Union Reduced Cost-per-Call and Cut Abandon Rates by 50%
When this $2 billion local institution started to struggle with call volume and falling customer satisfaction, Fonolo stepped in to save the day.
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How a Credit Union Call Center Reduced Abandon Rates by 37%
Tech CU turned their member experience ratings around and crushed abandonment rate with this one simple change.
This Leading HVAC Service Provider Improved Customer Experience with Call-Backs
Until Fonolo stepped in, Reliance Home Comfort was swamped with over 160,000 calls a month, leading to long hold times and frustrated customers.
How a Legacy Call Center Reduced Abandon Rate by 62%
Discover how Velocity's legacy call center used call-backs to reduce their abandonment rate by 62%.
Helping an Insurer Instantly Improve their CX
Fonolo to deliver a winning battle strategy for The General, who were struggling to handle incoming calls but adding more agents wasn't an option.