Resource Type: Success Stories

From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?

How a Credit Union Call Center Reduced Abandon Rates by 37%

Tech CU turned their member experience ratings around and crushed abandonment rate with this one simple change.

This Leading HVAC Service Provider Improved Customer Experience with Call-Backs

Until Fonolo stepped in, Reliance Home Comfort was swamped with over 160,000 calls a month, leading to long hold times and frustrated customers.

How a Legacy Call Center Reduced Abandon Rate by 62%

Discover how Velocity's legacy call center used call-backs to reduce their abandonment rate by 62%.

Helping an Insurer Instantly Improve their CX

Fonolo to deliver a winning battle strategy for The General, who were struggling to handle incoming calls but adding more agents wasn't an option.

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How FSCU Improved their Customer Experience with Call-Backs

Find out how FSCU solved their frustrating hold times and boosted CSat with Fonolo call-backs.

How Nutrisystem Reduced Staffing Costs and AR

Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.

How a Credit Union Saved $60K and Increased Service Levels

Stanford FCU was hemorrhaging cash on overflow calls until they reached out to ask about Fonolo call-backs...

How a Credit Union Reduced Abandon Rates by 40%+

When Cisco failed, leaving members angry and isolated, Fonolo stepped in to put things right…

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