Tech CU turned their member experience ratings around and crushed abandonment rate with this one simple change.
Resource Type: Success Stories
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Until Fonolo stepped in, Reliance Home Comfort was swamped with over 160,000 calls a month, leading to long hold times and frustrated customers.
Discover how Velocity's legacy call center used call-backs to reduce their abandonment rate by 62%.
Fonolo to deliver a winning battle strategy for The General, who were struggling to handle incoming calls but adding more agents wasn't an option.
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Find out how FSCU solved their frustrating hold times and boosted CSat with Fonolo call-backs.
Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.
Stanford FCU was hemorrhaging cash on overflow calls until they reached out to ask about Fonolo call-backs...
When Cisco failed, leaving members angry and isolated, Fonolo stepped in to put things right…