Direct Your Contact Center Traffic with Smart Routing
Offer a call-back solution on different channels that suit your organization's network needs.
Boost Your Contact Center's Intelligence
Customizable
Decide how your call-back process is routed, depending on the needs of your organization.
Personalized
After opting for a call-back, transfer the call to Fonolo via SIP or PSTN.
Fail-Safe
Our Smart Routing includes redundancy and failover intelligence that ensures call-backs are successful.
International
Fonolo fully supports your globalized call center, no matter where you reside.
Fonolo Deploys Quickly on All Platforms
“I would recommend Fonolo to anybody that’s looking to implement a call-back solution, very effective, very succinct, and very easy to get up and running.”
Robin Gomez | Director of Customer Care Innovation, Radial Bpost
Save Big on Telephony Costs
Use SIP Trunks exclusively for Fonolo call-backs and save a large chunk of your budget!
Our call‑back solution works smart, not hard.
Enhance CX
Create a better experience and increase customer loyalty by eliminating hold time.
Lower Abandon Rates
Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%.
Smooth Out Call Spikes
Improve contact center productivity and reduce the need to hire additional resources.
Reduce Telco Costs
Decrease expensive toll and trunk charges and other unnecessary telephony costs.
Realize ROI
Drive incremental revenue, encourage repeat customers, and spend less on overheads.
Improve Metrics
Meet and exceed your goals for NPS, SLA's, AHT, ASA, CSat, and other metrics important to you.
The Story in Numbers
Trusted by the World's Biggest Brands
Meet Our World-Class Customers
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IndustryRetail
“We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”
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IndustryUtilities
“At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.”
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IndustryFinance
“With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”
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IndustryInsurance
“We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”
Frequently Asked Questions
