Call-Back Solutions for the Call Center

ST Webinar

September 27th at 2:00 PM ET / 11:00 AM PT

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Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience.


We’ll talk about:The Impact of AI in Customer Experience

  • How AI Can be Used to Create Better CX
  • The Impact of AI on Customer Facing Roles
  • Successful Cases Studies
  • Plus so Much More!

Who should attend:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Channel Performance

 

Speakers:

 

Kevin HornidgeKevin Hornidge, Senior Director – Transformation & Process Optimization, RBC

 

As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

 


Flavio Pereira
Nuveo

Flavio Pereira, Founder and CEO, Nuveo

 

Flavio is a serial entrepreneur. He has formed profitable ventures and created scores of jobs in the last 3 years. Flavio takes a keen interest in creating and nurturing an environment in which teams are constantly learning and improving their performance.

 

 

Shai Berger

Fonolo

Shai Berger, Co-Founder and CEO, Fonolo

 

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.

 

 

 

Moderator:

 

Sangeeta Bhatnagar

GTACC

Sangeeta Bhatnagar
Chair
Greater Toronto Area Contact Centre Association