The ROI of Call-Backs for Your Call Center
Removing the frustration of long hold time leads to happier callers and...
Facing a Wave of Calls?
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Exploring Contact Center Trends and Solutions in the Financial Sector
Watch our resident expert and CEO Shai Berger and NCUCCC Executive Director Amy Vigil as they discuss the latest industry challenges and solutions you can implement in your own contact center.
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Keep Your Head Above Water During Peak Call Periods
The call center industry largely operates on the assumption that chaotic call surges are unavoidable. But with the right tools, you can toss your agents a lifeline and help them stay afloat to better serve your customers.
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Success Story
How a Credit Union Call Center Reduced Abandonment Rates by 37%
Call spikes and high demand are no sweat for Tech CU — find out how call-back technology protects their call center from overwhelm while improving their customer experience!
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9 Effective Ways to Handle Call Spikes in a Crisis
Call spikes can occur at any time. Here are some simple steps you can take to ease the pressure.
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