4 Practical Ways to Drive Agent Engagement
January 26, 2017
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- The Call Center Guide to Managing Spikes in Call VolumeWhat happens when call volume gets out of control? Do you have a strategy to ensure the experience doesn’t suffer? This guide will tackle those questions!
- How a Call Center Succeeded in Lowering Abandon RatesLearn how Ascend Federal Credit Union reduced abandon rates by 50% and seized the opportunity to improve member satisfaction using one simple solution.
- The ROI of Call-Backs for Your Call CenterRemoving the frustration of long hold time leads to happier callers and a more profitable call-center. Learn how you can build a business case for call-backs using this ROI eBook.
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