On-Demand Google Hangout:
BPO Automation: Where Do Humans Fit In?
February 23, 2017
You might also be interested in:
- 3 Proven Ways to Reduce Abandon Rates in the Call CenterA high call abandonment rate is a sure sign of caller frustration. Luckily, reducing your abandon rates has been proven to lower costs, improve satisfaction and deliver a better experience.
- Success Story: Credit Union of Colorado How a credit union reduced abandon rates by 40% and improved the member experience.
- Fonolo OverviewWith Fonolo, your customers will never wait on hold again, regardless of where the conversation begins.
To see a list of other whitepapers, plus webinars, datasheets and videos, go to our Resources section.
And be sure to check out the blog where we cover industry trends and news related to call centers and customer service.