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We hope you enjoy the challenges in #19for2019.
You might also be interested in:
- The Call Center Guide to Managing Spikes in Call VolumeWhat happens when call volume gets out of control? Do you have a strategy to ensure the experience doesn’t suffer? This guide will tackle those questions!
- How a Call Center Succeeded in Lowering Abandon RatesLearn how Ascend Federal Credit Union reduced abandon rates by 50% and seized the opportunity to improve member satisfaction using one simple solution.
- Fonolo OverviewWith Fonolo, your customers will never wait on hold again, regardless of where the conversation begins.
To see a list of other whitepapers, plus webinars, datasheets and videos, go to our Resources section.