How a Call Center Managed Spikes in Call Volume and Reduced Abandon Rates
November 19, 2015
You might also be interested in:
- 3 Proven Ways to Reduce Abandon Rates in the Call CenterA high call abandonment rate is a sure sign of caller frustration. Luckily, reducing your abandon rates has been proven to lower costs, improve satisfaction and deliver a better experience.
- The ROI of Call-Backs for Your Call Center63% of consumers prefer a call-back over waiting on-hold. In this one hour webinar you’ll learn how call-backs can deliver concrete ROI.
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