How One Contact Center Succeeded in Lowering Abandon Rates
September 8, 2016
You might also be interested in:
- 3 Proven Ways to Reduce Abandon Rates in the Call CenterA high call abandonment rate is a sure sign of caller frustration. Luckily, reducing your abandon rates has been proven to lower costs, improve satisfaction and deliver a better experience.
- Success Story: Credit Union of Colorado How a credit union reduced abandon rates by 40% and improved the member experience.
- Fonolo OverviewWith Fonolo, your customers will never wait on hold again, regardless of where the conversation begins.
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