On-Demand Google Hangout:
Is the Voice Channel Still Relevant to Contact Centers?
July 28, 2016
You might also be interested in:
- The Call Center Guide to Managing Spikes in Call VolumeWhat happens when call volume gets out of control? Do you have a strategy to ensure the experience doesn’t suffer? This guide will tackle those questions!
- Mastering #CX in the Contact Center: 7 Tips to FollowUsing these seven tips, we can creatively transform your customer service vision and turn your contact center into a haven for great customer experiences.
- Case Study: Stanford Federal Credit UnionHow a credit union reduced abandon rates by 50% and increased service levels by 43%.
To see a list of other whitepapers, plus webinars, datasheets and videos, go to our Resources section.
And be sure to check out the blog where we cover industry trends and news related to call centers and customer service.