Call-Back Solutions for the Call Center

The Impact of AI in Customer Experience

On-Demand Webinar

Watch this informative webinar!
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Join Fonolo and GTACC in a one-hour webinar as we do a deep dive into the impacts of AI on customer support, service and experience.

We talk about:The Impact of AI in Customer Experience

  • How AI Can be Used to Create Better CX
  • The Impact of AI on Customer Facing Roles
  • Successful Cases Studies
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Channel Performance




Kevin HornidgeKevin Hornidge, Senior Director – Intelligent Automation and Innovation, RBC


As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.


Flavio Pereira

Flavio Pereira, Founder and CEO, Nuveo


Flavio has helped companies increase efficiencies and reduce costs through AI, Robotic Process Automation and more. Flavio takes a keen interest in creating and nurturing an environment in which teams are constantly learning and improving.



Shai Berger


Shai Berger, Co-Founder and CEO, Fonolo


Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.






Sangeeta Bhatnagar


Sangeeta Bhatnagar
Greater Toronto Area Contact Centre Association