Call-Back Solutions for the Call Center

The New Customer Service Lexicon

Gain a better understanding of these confusing customer service terms.

Get your hands on the full report!
  1. In accordance with the Fonolo Privacy Policy, you must check the box to demonstrate express consent.

In this whitepaper, we’ll discuss terms that are either new to the customer service sector, or have a recently changed meaning.


The New Customer Service Lexicon

Hopefully this helps to steer you in the right direction!



What’s Inside:

  • Chat vs. Messaging
  • Virtual Agent vs. Intelligent Agent
  • Virtual Queuing vs. Virtual Hold 
  • Conversational Commerce
  • Plus So Much More Info!