Call-Back Solutions for the Call Center

The New Customer Service Lexicon

Gain a better understanding of these confusing customer service terms.

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In this whitepaper, we’ll discuss terms that are either new to the customer service sector, or have a recently changed meaning.

 

The New Customer Service Lexicon

Hopefully this helps to steer you in the right direction!

 

 

What’s Inside:

  • Chat vs. Messaging
  • Virtual Agent vs. Intelligent Agent
  • Virtual Queuing vs. Virtual Hold 
  • Conversational Commerce
  • Plus So Much More Info!