Call-Back Solutions for the Call Center

The ROI of Call-Backs for Your Call Center

On-Demand Webinar

Watch this informative webinar!

63% of consumers prefer a call-back over waiting on-hold. Luckily, this is a net positive for the contact center as well!

 

In this one hour webinar you’ll learn how call-backs can deliver concrete ROI. You’ll hear from Shai Berger, CEO of Fonolo, who also published an in-depth eBook on this topic.

 

Wel talk about:[Webinar] The ROI of Call-Backs for Your Call Center

  • Lowering Abandon Rate
  • Decreasing Handle Time
  • Reducing Telco Cost
  • Smoothing out Call Volume Spikes
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

 

Speakers:

 

FonoloShai BergerShai Berger, Co-Founder and CEO, Fonolo

 

As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.