63% of consumers prefer a call-back over waiting on-hold. Luckily, this is a net positive for the contact center as well!
In this one hour webinar you’ll learn how call-backs can deliver concrete ROI. You’ll hear from Shai Berger, CEO of Fonolo, who also published an in-depth eBook on this topic.
Wel talk about:
Who should watch:
Shai Berger, Co-Founder and CEO, Fonolo
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.