Call-Back Solutions for the Call Center

Top 3 Contact Center Trends for 2016

On-Demand Google Hangout

Watch this panel discussion!

According to Forrester, 95% of customers use more than one channel to communicate with companies! With that in mind, we cherry picked three critical trends that service leaders should fully understand this year.

 

Join our LIVE conversation and tap into the minds of the Fonolo team!

 

We’ll talk about:Top 3 Contact Center Trends for 2016

  • The Surge of Mobile Customer Care
  • Self Service as a Consumer Preference
  • The Impact of Social Media Support

Who should attend:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media 
  • VP’s & Directors of Customer Experience

The Panelists:

 

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