Call-Back Solutions for the Call Center

Top 5 Customer Experience Trends for 2016

On-Demand Webinar

Watch this informative webinar!
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What trends will impact customer experience success for your business in the coming year?


In this one hour webinar you’ll hear from Shai Berger, CEO of Fonolo, as he talks about the Top 5 Customer Experience Trends for 2016.


We talk about:

  • Omni-Channel CustomerTop 5 Customer Experience Trends for 2016
  • Mobile-First Experience
  • Providing a Path for Escalation
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience



Shai BergerShai Berger, Co-Founder and CEO, Fonolo


As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.