Call-Back Solutions for the Call Center

Top Call Center Metrics You Need to be Tracking

May 31st at 3:00 PM ET / 12:00 PM PT

Secure your seat for the live discussion!

Join this enlightening panel discussion as we highlight the metrics that are really shaping the future of the contact center.

 

We’ll talk about: 

  • Is NPS Still Relevant?
  • Should we Measure Handle Time?Top Call Center Metrics You Need to be Tracking
  • Are Phone Calls Growing or Shrinking?
  • Plus So Much More!

Who should attend:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

 

The Panelists:

The Panelists: