Call-Back Solutions for the Call Center

Top Call Center Metrics You Need to be Tracking

On-Demand Video

Watch this panel discussion!
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Join this enlightening panel discussion as we highlight the metrics that are really shaping the future of the contact center.

 

We talk about: 

  • Is NPS Still Relevant?
  • Should we Measure Handle Time?Top Call Center Metrics You Need to be Tracking
  • Are Phone Calls Growing or Shrinking?
  • Plus So Much More!

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

 

The Panelists:

The Panel