While customer service can take many forms, one thing is certain: the importance of customer service is on the rise, and companies that are getting it right are focusing on more than just solving their customers’ tickets, but on building better relationships with them.
Join us for this live, 1-hour webinar, with Zendesk’s JD Peterson and Fonolo’s Shai Berger.
We talk about:
- The importance of omnichannel customer service
- What contributes to high customer satisfaction
- What customers are looking for in a self-service experience
- The importance of live agent conversations
- The six steps to improving your customer relationships
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media
VP of Product Marketing, Zendesk