4 New Trends to Watch in Mobile Customer Service
Delivering great customer service to the mobile consumer continues to gain importance. New trends in mobile strategies, technology investments and user experiences are popping up, and the importance of providing effortless service is becoming more evident.
Learn the four new trends to watch in mobile customer service in this live, 1-hour webinar.
We talk about:
- The importance of mobile in a multi-channel world
- Changes in consumer purchasing behavior
- The impact of mobile apps – done right and wrong
- How SMS is resurging and what that means to you
- Plus so much more!
Who should watch:
- VPs & Directors of Customer Service
- VPs & Directors of Contact Centers
- VPs & Directors of Web/Social Media
- VPs & Directors of Customer Experience