On-Demand Webinar:

4 Trends to Watch in 2014 Multi-Channel Customer Service

In this one hour webinar you’ll learn the hottest trends shaping multi-channel customer service. You’ll also hear from Shai Berger, CEO at Fonolo and John Seeds, Marketing Director at Parature.

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We talk about:

  • Mastering Multi-Channel Customer Service
  • Moving from Reactive to Proactive Service Delivery
  • Really Listening to the Voice of Your Customer
  • Making a Better Connection with Mobile Customers

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media

Shai Berger

 

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Shai Berger
CEO, Fonolo
Twitter: @shaiberger

 

 

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John SeedsParature Logo
Marketing Director, Parature
Twitter: @ParaSeeds