Top 5 Call Center Trends for 2013
In this one hour webinar you’ll gain an extensive understanding of the trends affecting technology, processes and most importantly your customers.
We talk about:
- Cloud-Based Call Centers
- The Impact of Social Media
- The Role of Mobility
- Plus so much more!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media